566bd Privacy Policy — How we protect your personal information

1. Introduction

566bd ("we", "us") is a trusted online gaming platform committed to providing Bangladeshi users with a safe and enjoyable entertainment experience. We believe your privacy is a fundamental right — not a privilege.

This privacy policy explains what personal information is collected when you use the 566bd platform, how that information is used, who it may be shared with, and what rights you have over your data. By using the 566bd website or app, you are considered to have fully accepted this privacy policy.

This policy applies to all 566bd services, websites, mobile applications, and related digital platforms. We review this policy periodically and update it as needed.

2. What Information We Collect

566bd collects different types of information for different purposes. A detailed breakdown by category is provided below:

566bd never collects your full payment card number or bank account password. Payment details are processed directly through authorised payment gateways.

3. How Information Is Used

566bd uses the information it collects for the following purposes:

• Account management: For registration, login, password recovery, and identity verification.
• Service Delivery: To enable gaming, betting, deposit, and withdrawal features.
• Security Assurance: To detect fraud, keep accounts secure, and prevent unauthorized access.
• Regulatory Compliance: To comply with KYC verification, AML (Anti-Money Laundering) requirements, and applicable laws.
• Service Improvement: To analyze usage patterns and improve the overall platform experience.
• Customer Support: To resolve your questions and complaints promptly.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (subject to your consent).
• Responsible Gaming: To detect unusual gaming behaviour and provide appropriate support.

566bd never shares your information with third parties for advertising purposes without your consent. All data processing is governed by a principle of minimum necessity.

4. Who Information Is Shared With

566bd may share your personal information with the following parties in limited and specific circumstances:

• Payment Providers: Approved payment gateways including bKash, Nagad, and Rocket — used solely to process transactions.
• KYC provider: Authorized third-party verification services used for identity verification.
• IT services: Contracted partners responsible for cloud hosting and server management.
• Regulatory & Law Enforcement Authorities: Upon request from authorities under legal obligation.
• Fraud Prevention: Specialised services engaged in anti-money laundering and fraud prevention.

566bd maintains strict data processing agreements with all third parties. They may only use the information for specified purposes and are not permitted to share it elsewhere.

5. Security Measures

566bd uses multiple industry-standard security layers to keep your information protected:

Please note that no one can guarantee 100% security over the internet. Keep your password strong and never share it with anyone.

6. Cookie Policy

566bd uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve the website's functionality.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some features of 566bd to not function properly.

7. Your Rights

You have the following rights regarding your personal information on the 566bd platform:

• Right to Access: You may request to know what information 566bd has collected about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request your information in a portable format.
• Right to Withdraw Marketing Consent: You may request to stop receiving promotional communications at any time.

To exercise these rights, contact the 566bd support team. We will generally respond to your request within 30 days. Please note that some information may need to be retained for a specified period due to legal obligations.

8. Data Retention Period

How long 566bd retains your information depends on the type of data and applicable legal requirements:

• Account information: For the duration of active account status and up to 5 years after closure.
• Financial transaction records: A minimum of 5-7 years as required by regulatory guidelines.
• KYC documents: Up to 5 years after verification is complete.
• Gaming History & Logs: 2 years for dispute resolution purposes.
• Customer Support Records: 2 years after the issue is resolved.
• Marketing Consent Record: 3 years after consent is withdrawn.

Once the retention period ends, 566bd securely deletes or anonymizes your data. Any information kept due to legal obligations is stored under strict security measures.

9. Protection of Minors

566bd strictly prohibits registration and use by anyone under the age of 18. We do not knowingly collect information from minors.

If a minor creates an account on 566bd and we become aware of it, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child is using 566bd, please contact our support team right away.

10. Policy Changes

566bd may update this privacy policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will reflect any changes.
• A notification will be sent to your registered email address for any significant changes.
• Continued use of 566bd within 30 days of a policy change will be considered acceptance of the updated terms.
• For significant changes, your consent may be requested upon accessing the platform.

We recommend visiting this page regularly to stay informed about updates. If you object to any changes, you may request to close your 566bd account.

11. Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact the 566bd support team:

• Email: [email protected]
• Live Chat: Available via the 566bd platform (24/7)
• Response time: typically within 24 hours

For serious data protection complaints, you also have the right to file a complaint with the relevant regulatory authority.